Shipping Information

Lead Time: Because our designs are made-to-order by hand and using high-quality materials, please allow up to 4 weeks for completion of your product, unless otherwise specified on the product page. 

The Orlando Dugi fashion house is based in Santa Fe, NM, and our shipments dispatch from this location. We offer shipping options via FedEx or UPS. Delivery times will vary based on location. Please see FedEx.com and UPS.com for more information or see the guides below for an estimated delivery time.

*If there is a typo or error (such as a missing apartment number,) usually once the package has arrived in the destination country, the domestic postal service can be contacted to update or hold a package.

If your order can not be delivered, once it has been returned to us then the order will be refunded. You may place an order with the correct address but we will need to have the original parcel returned for a refund. 

If you will be traveling while your package is in transit, please make arrangements with your delivery courier with FedEx or UPS to hold or collect it in your absence.*

Orlando Dugi fashion house is not responsible for unretrieved packages marked as delivered, but will work with you and the delivery service to open an investigation claim.

The total fee for international orders does not include taxes, VAT, duties, and import costs for these fees are determined by your country and is the responsibility of the purchaser. 

Please note that if you purchase more than one item, your items may not ship out together or arrive at the same time so please do not be alarmed if you receive separate packages for one order. Each package will include a tracking number.